At MemoryPlus, we strive to provide high-quality products and excellent customer service. If you're not completely satisfied with your purchase, we're here to help with cancellations and refunds.
Order Cancellation
You Can Cancel:
•Before shipment: Orders can be cancelled anytime before the product is shipped.
•Within 24 hours: Orders placed within the last 24 hours can be cancelled without any questions.
•100% refund will be initiated for cancelled orders.
You Cannot Cancel:
•After shipment: Once the product is shipped, cancellation is not possible. You can request a return instead.
•During delivery: Orders out for delivery cannot be cancelled.
We accept returns within 7 days of delivery under the following conditions:
Product is unused, unopened, and in original packaging
Product is damaged or defective
Wrong product was delivered
Product does not match the description
Note: Returns are not accepted for opened or used products unless they are defective or damaged. Health supplements cannot be returned once the seal is broken.
Refund Process
Refund Timeline:
Online Payment (UPI/Card/Net Banking):
Refund processed within 5-7 business days to the original payment method.
Cash on Delivery (COD):
Refund via bank transfer within 7-10 business days. Bank details will be requested.
Refund Amount:
•For cancellations before shipment: 100% refund including shipping charges
•For damaged/defective products: 100% refund including return shipping
•For customer-initiated returns: Product amount only (shipping charges non-refundable)
Tracking Your Refund
Once your return is received and inspected, we will send you an email notification. You can track your refund status:
1.Login to your account
2.Go to My Orders
3.Check refund status under the returned order
Partial Refunds
Partial refunds may be granted in the following cases:
•Product shows obvious signs of use
•Product is returned after 7 days of delivery
•Original packaging is damaged or missing
Replacement Policy
We offer free replacements for:
Damaged or defective products (with photo proof)
Wrong product delivered
Missing items from your order
Replacement requests must be raised within 48 hours of delivery with photos of the issue.